Trusted by 4,000+ companies
How it works

Set up your AI agent in 5 minutes for automated, human-level support.

With SupportMagic, your customers receive empathetic, on-brand responses and get their issues resolved in seconds—not days.
How it works

Set up your AI agent in 5 minutes for automated, human-level support.

With SupportMagic, your customers receive empathetic, on-brand responses and get their issues resolved in seconds—not days.

Train your agent

Train your agent on your customer interactions from platforms like Gmail & Intercom, configure the actions it can take, then deploy it for your customers.

Deploy

Deploy your AI agent to your channels livechat, email, sms. The agent will answer questions and access external systems to gather data and take actions.

Route complex issues to a human

Seamlessly escalate certain queries to human agents when the AI agent is unable to solve the problem or when issues require human review.
Benefits

Handles your customers better than humans

Works with all your existing tools to automate end-to-end customer support.
Features

All-in-One CRM for Magical AI & Human Support

Simple, transparent pricing that grows with you. Our basic plan is free forever.
MacBook mockup

A built-in CRM at no extra cost

Eliminate the need for an external CRM—our fully integrated solution is included for free, so you don’t have to pay extra.
Everything you need, nothing you don’t - A streamlined CRM designed for effortless support management.
Seamless customer conversations - Always provide customers the ability to chat with your human team.
Instant customer insights - AI and you will know who your customers are and what page they’re on in your application in real-time to provide personalized responses.

Simple task management your team

Stay focused only on tasks that need human intervention—AI automatically resolves the rest based on customer feedback.
Filter & manage escalated tasks - View only the support requests that require human attention, reducing manual workload.
Summarized context for quick action - Get a concise breakdown of the conversation and issue before stepping in.
AI identified requests - AI gathers all necessary details for your team to execute tasks like refunds and order management, ensuring a smooth handoff.
MacBook mockupiPhone mockup
MacBook mockup

Optimize support with AI and human collaboration

Empower AI to handle repetitive tasks while keeping humans in control of critical interactions.
Smart intent recognition - Automate key actions like refunds, user management, and account management.
Customizable AI workflows - Define which tasks AI should handle and where human is needed.
Increased efficiency, zero compromise - Prioritize essential tasks while maintaining personalized customer interactions.
Integrations

Seamless integrations for smarter automation

Connect your favorite tools to train AI, automate actions, and engage customers across multiple channels—all without coding.
Sync data from Gmail & Intercom Conversations, Docs, Spreadsheets, Files, and more to enhance AI accuracy.
Let AI communicate via live chat, email, SMS, and other platforms.
Enable AI to process refunds, manage orders, and update accounts using integrations with Stripe, Shopify, and more.
Integration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration icon
Pricing

Plans for all sizes

Simple, transparent pricing that grows with you. Try our free plan. No credit card required.

Free plan

$0/month
Billed monthly
100 messages
No AI actions
1 team member
10 links to train AI
Capture 10 leads
Get started

Basic plan

$49/month
Billed monthly
1,000 messages
200 AI actions
Unlimited team members
Unlimited links to train on
Unlimited leads
Get started

Growing plan

$199/month
Billed monthly
5,000 messages
1,000 AI actions
Unlimited team members
Unlimited links to train on
Unlimited leads
Get started

Basic plan

$39/mo
Billed annually at $468
1,000 messages
200 AI actions
Unlimited team members
Unlimited links to train on
Unlimited leads
Get started

Business plan

$159/mo
Billed annually $1908
5,000 messages
1,000 AI actions
Unlimited team members
Unlimited links to train on
Unlimited leads
Get started

Enterprise plan

$399/mo
Billed annually at $4788
20,000 messages
4,000 AI actions
Unlimited team members
Unlimited links to train on
Unlimited leads
Get started
Meeting

Untitled has saved us thousands of hours of work. We’re able to spin up projects and features faster.

Kelly Williams
Head of Design, Layers
Woman looking at phone

We’ve been using Untitled to kick start every new project and can’t imagine working without it.

Katherine Moss

Head of Design, Catalog

Don’t just take our word for it

Hear from some of our amazing customers who are building faster.
"We’ve been using Untitled to kick start every new project and can’t imagine working without it."
Candice Wu
Product Manager, Sisyphus
"Love the simplicity and the prompt customer support."
Koray Okumus
UX Designer, Circooles
"Love the simplicity of the service and the prompt customer support. We can’t imagine working without it."
Mollie Hall
Web Developer, Sisyphus
"We’ve been using Untitled to kick start every new project and can’t imagine working without it. It's a game changer for sure."
Portrait of a woman
Olivia Rhye
Head of Design, Layers
"Untitled has saved us thousands of hours of work. We’re able to spin up projects in hours."
Kelly Williams
Head of Design, Layers
"We’ve been using Untitled to kick start every new project. I can’t imagine working without it."
Lyle Kauffman
Data Engineer, Catalog

Join 300+ startups growing with SupportMagic

Try it with our free plan
Set it up in 5 minutes
Get access to all features
MacBook mockupiPhone mockup
Support

Frequently asked questions

Everything you need to know about the product and billing.
How does SupportMagic work?
SupportMagic automates customer support by handling routine inquiries, processing actions (like refunds or order updates), and escalating complex issues to human agents. It connects with your existing tools to streamline support workflows.
Can I customize what AI handles and what requires human intervention?
Yes! You can define specific customer intents (e.g., refunds, user management, order tracking) and choose whether AI handles them automatically or escalates them to a human.
What integrations does SupportMagic offer?
We integrate with popular platforms like Gmail, Intercom, and coming soon: Stripe, Shopify, Zapier. This allows AI to pull in knowledge, communicate across channels, and take automated actions.
Can SupportMagic interact with customers through multiple channels?
Yes! Our AI can respond via live chat and coming soon: email, SMS, and other communication channels, ensuring seamless customer interactions.
Do I need a separate CRM, or does SupportMagic include one?
SupportMagic includes a fully integrated CRM at no additional cost, so you don’t have to pay for a third-party CRM. However, soon we will also support integrations with your existing CRM.
Is my customer data secure?
Yes! We use end-to-end encryption, secure API connections, and comply with GDPR, and CCPA security standards to ensure your data is protected.
How much does SupportMagic cost?
We offer simple, transparent pricing that scales with your needs. We offer a free plan and then base plan starts at $49/month. Plans scale based on number of messages you use per month. You can cancel at anytime from your account.  
Can I cancel at any time?
Yes, you can cancel at any time from your account! No long term contracts or commitments required.
Do I need coding knowledge to set up and use SupportMagic?
No! SupportMagic is designed for non-technical users, with an intuitive interface that allows you to set up AI automation, workflows, and integrations without writing a single line of code.
How long does it take to set up SupportMagic?
Most businesses can get started within minutes by connecting their tools and defining key customer intents. Our team also provides onboarding support for seamless integration.
What kind of support do you offer?
We provide 24/7 support via live chat, email, and our help center. Enterprise customers also get dedicated account management and onboarding assistance.
Avatar photoAvatar photoAvatar photo

Start your free plan today!

Can’t find the answer you’re looking for? Please speak with our friendly team.