Train your agent on your customer interactions from platforms like Gmail & Intercom, configure the actions it can take, then deploy it for your customers.
Deploy
Deploy your AI agent to your channels livechat, email, sms. The agent will answer questions and access external systems to gather data and take actions.
Route complex issues to a human
Seamlessly escalate certain queries to human agents when the AI agent is unable to solve the problem or when issues require human review.
Benefits
Handles your customers better than humans
Works with all your existing tools to automate end-to-end customer support.
Simple, transparent pricing that grows with you. Our basic plan is free forever.
A built-in CRM at no extra cost
Eliminate the need for an external CRM—our fully integrated solution is included for free, so you don’t have to pay extra.
Everything you need, nothing you don’t - A streamlined CRM designed for effortless support management.
Seamless customer conversations - Always provide customers the ability to chat with your human team.
Instant customer insights - AI and you will know who your customers are and what page they’re on in your application in real-time to provide personalized responses.
Simple task management your team
Stay focused only on tasks that need human intervention—AI automatically resolves the rest based on customer feedback.
Filter & manage escalated tasks - View only the support requests that require human attention, reducing manual workload.
Summarized context for quick action - Get a concise breakdown of the conversation and issue before stepping in.
AI identified requests - AI gathers all necessary details for your team to execute tasks like refunds and order management, ensuring a smooth handoff.
Optimize support with AI and human collaboration
Empower AI to handle repetitive tasks while keeping humans in control of critical interactions.
Smart intent recognition - Automate key actions like refunds, user management, and account management.
Customizable AI workflows - Define which tasks AI should handle and where human is needed.
Increased efficiency, zero compromise - Prioritize essential tasks while maintaining personalized customer interactions.
Integrations
Seamless integrations for smarter automation
Connect your favorite tools to train AI, automate actions, and engage customers across multiple channels—all without coding.
Sync data from Gmail & Intercom Conversations, Docs, Spreadsheets, Files, and more to enhance AI accuracy.
Let AI communicate via live chat, email, SMS, and other platforms.
Enable AI to process refunds, manage orders, and update accounts using integrations with Stripe, Shopify, and more.
Pricing
Plans for all sizes
Simple, transparent pricing that grows with you. Try our free plan. No credit card required.
Everything you need to know about the product and billing.
How does SupportMagic work?
SupportMagic automates customer support by handling routine inquiries, processing actions (like refunds or order updates), and escalating complex issues to human agents. It connects with your existing tools to streamline support workflows.
Can I customize what AI handles and what requires human intervention?
Yes! You can define specific customer intents (e.g., refunds, user management, order tracking) and choose whether AI handles them automatically or escalates them to a human.
What integrations does SupportMagic offer?
We integrate with popular platforms like Gmail, Intercom, and coming soon: Stripe, Shopify, Zapier. This allows AI to pull in knowledge, communicate across channels, and take automated actions.
Can SupportMagic interact with customers through multiple channels?
Yes! Our AI can respond via live chat and coming soon: email, SMS, and other communication channels, ensuring seamless customer interactions.
Do I need a separate CRM, or does SupportMagic include one?
SupportMagic includes a fully integrated CRM at no additional cost, so you don’t have to pay for a third-party CRM. However, soon we will also support integrations with your existing CRM.
Is my customer data secure?
Yes! We use end-to-end encryption, secure API connections, and comply with GDPR, and CCPA security standards to ensure your data is protected.
How much does SupportMagic cost?
We offer simple, transparent pricing that scales with your needs. We offer a free plan and then base plan starts at $49/month. Plans scale based on number of messages you use per month. You can cancel at anytime from your account.
Can I cancel at any time?
Yes, you can cancel at any time from your account! No long term contracts or commitments required.
Do I need coding knowledge to set up and use SupportMagic?
No! SupportMagic is designed for non-technical users, with an intuitive interface that allows you to set up AI automation, workflows, and integrations without writing a single line of code.
How long does it take to set up SupportMagic?
Most businesses can get started within minutes by connecting their tools and defining key customer intents. Our team also provides onboarding support for seamless integration.
What kind of support do you offer?
We provide 24/7 support via live chat, email, and our help center. Enterprise customers also get dedicated account management and onboarding assistance.
Start your free plan today!
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